lead receptionist job description lead receptionist job description

Source, attract and hire top talent with the worlds leading recruiting software. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The major role of the senior receptionist is to ensure that the reception unit of an office runs efficiently, and that all reception duties are attended to. A rude receptionist could make a customer feel bad. receptionists act as office's eyes and ears. This website uses cookies to improve your experience while you navigate through the website. The median pay for a receptionist is $13.12 per hour. provides administrative assistance to various functional areas of the corporation, including mail and/or courier processing, booking meeting rooms, catering, etc.;. This means if you click on the link and purchase the course, we may receive a commission. 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Any company would find the following skills in a receptionist invaluable -. This compensation comes from two main sources. We can help you get there with the Customer Service Fundamentals course. Many tasks need to be done by the end of the day, so receptionists often have many of them. Furthermore, receptionists are able to work under pressure. Medical Receptionist Responsibilities: Greet and attend to patients in person and over the phone. Using a machine learning data analysis, we determined the following key facts about lead receptionist job descriptions: Clinic patients arrive with questions, concerns and hesitations. His/her job description entails receiving guests and welcoming them in the warmest way possible and answering telephone calls. Shweta is an author and freelance writer. Besides representing your company and its culture, receptionists typically also manage the front office and assist in general administrative tasks, such as handling the incoming mail or scheduling meetings to ensure smooth day-to-day functioning of the office. They may also be responsible for conducting customer relations, dealing with billing and inquiries, and managing desk space. Send Jobs to 100+ Job Boards with One Submission, Administration and Office Support Job Descriptions, Administrative Assistant Interview Questions, Customer Service Representative Interview Questions. job boards today. Hiring, managing, and developing the junior administrative team. This post presents detailed information on the job description of a senior receptionist, including the key duties, tasks, and responsibilities they commonly perform. Receptionist Job Descritption. The best receptionists are detail oriented. Work efficiently with minimal supervision, exercising independent judgment within stated guidelines. fax machines and printers), Solid written and verbal communication skills, Ability to be resourceful and proactive when issues arise, Multitasking and time-management skills, with the ability to prioritize tasks, High school degree; additional certification in Office Management is a plus, Front Desk Representative jobdescription, Receptionist interview questions andanswers, Front Desk Representative interview questions andanswers, Office Manager interview questions andanswers, How to Hire: 5+1 tips for hospitalityrecruiting, Best job boards: The ultimate job sites list for2021, Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately, Answering screening and forwarding incoming phone calls, Proven work experience as a Receptionist, Front Office Representative or similar role. In today's business world, front desk management is a critical role that oversees the flow of people and products through an organization. A receptionist is a position that requires interaction with customers and is responsible for providing a high level of customer service. Ideally, receptionists do this with a high level of professionalism and courtesy that leaves a good impression and builds upon a solid reputation. Create the staff schedule, including coverage for vacations and sick days, Facilitates communication amongst staff, providers and management, Collaborates with other areas, site coordinators, departments and customers in problem solving and project management, Addresses patient issues including inappropriate behavior, complaints and care concerns, following up as needed, Prepares reports and monitors departmental success towards given targets and objectives, Assists manager with performance appraisals, Identifies and initiates counseling regarding performance issues, notifying manager as appropriate, Identifies staff needs and arranges in services/education as indicated, Plans and leads meetings, and participates in work groups and task forces as identified and negotiated with manager, Assists with development and implementation of new and existing procedures and guidelines. Basic computer/data entry skills. Administrative Assistant / Receptionist Job Description, Administrative Receptionist Job Description, Administrator / Receptionist Job Description, Customer Service Receptionist Job Description, Monitor main switchboard, direct calls and/or take messages, Monitor reception emails and action accordingly, Ensure reception, office and meeting room environments are clean and tidy at all times, Administer visitor sign in process and provide site inductions, Collect, sort and distribute internal/external mail and faxes, Coordinate all meeting room bookings, arrange catering when needed and maintain the Board Room, Key liaison officer for building management, Prepare all outgoing freight for collection and general mail to be delivered to the local post box, Order stationary, kitchen supplies, uniforms, special equipment, Manage contacts lists for internal staff, clients and suppliers, Liaise with external maintenance, office equipment suppliers to ensure efficient and timely service, Uses effective customer service skills to meet the needs of the patients, families and the staff to facilitate patient flow, Most tasks will arise and be completed day to day with a very short term focus, however it is important that the incumbent keeps a long term focus in mind, especially in terms of office costs and contracts, Passion for hair and TIGI, and be a strong representation of the brand for those visiting the TIGI studios, Ability to organize and manage numerous tasks at one time and prioritise, To ensure that all Front of House tasks such as visitor pre-registration, To expedite the satisfactory resolution of any problems that may arise, Forecast visitor footfall and determine supply levels required to manage the service, May be required to cover security duties during periods of absence, Must carry, or be able to obtain, a valid SIA license, To undertake any other duties commensurate with this role as determined by the Facilities Manager, Meet and greet all visitors with a warm and professional welcome, Liaise closely with other departments Maintenance, Catering, HR and Marketing Events, ensuring accurate communication takes place, Catering- Order and maintain tea, coffee and dispensable for the client refreshment bar, Assist and support the Admin and Executive Assistant teams in liaising with executives, provide phone and diary cover during absence or meetings, Flexible - You may be asked for example to work in the post room or to assist with meeting room set-up, Time keeping - Be on time to start your shift/working day, Previous experience in leading/supervising a team, Experience of working with hotel/spa booking and scheduling software is desirable, Genuine interest in holistic spa philosophy, Committed, enthusiastic, organized and customer focused, Act as a first point of contact to welcome all visitors & staff on arrival & departure, informing all relevant staff members of their guests arrival, Receive & book all meeting room requests, ensuring any refreshments or equipment requirements are provided and to ensure the rooms in general are kept to a high standard at all times, Receive & sort all incoming mail & deliveries, swiftly notifying all relevant recipients / departments of their arrival, Ensuring all out-going mail is prepared and ready for collection by Royal Mail, FedEx & DHL each day by their respective deadlines, Book any courier requests as required from Head Office & across our London shops, ensuring swift & accurate tracking updates and completion check off, Assist and support with department requests such as training events & presentations, setting up spaces and any additional requirements as needed, Assist with our seasonal selling campaigns, overseeing service delivery of our external caterers, ordering supplies, and liaising regards menu choice and feedback, Carry out scheduled Health and Safety procedures including but not limited to, Record and process the weekly timesheets for the LHQ and CMDES department, Monitor the visitors book and to be aware of the locations of all visitors to the building from security and health & safety aspect, Keep records of all security passes and key fobs that have been issued and administer the key fob door entry system, 5 GCSEs, grade A-C, including English and Maths or equivalent qualifications, At least 3 years experience in Reception duties, including managing meeting room calendars and incoming and outgoing post, Confident managing high volumes of visitors and VIP guests, ensuring excellent service at all times, Maintains an effective operational flow by communicating patients status to appropriate team members and keeping patient apprised, Provides education as necessary to patient regarding test locations, patient portal use, and follow-up (non-clinical) actions, Respectfully but firmly requests co-pays and/or outstanding balance at time of check-in, Ensures cash control by collecting, processing and balancing funds in the practices designated system and documents properly per AHMG guideline, In the event a minor, aged 16 or older is selected for the position, their continued enrollment in high school, trade school or college constitutes equivalent, Answer and direct telephone calls received through main directory, Ensure that appearance and condition of main reception area is maintained, Coordinate messenger scheduled deliveries to and from reception desk, Experience managing / leading the front of house department within a hotel / health club setting, Proven experience managing, motivating and training team members, A passion for customer service and exceeding guests expectations, IT literate with experience of placing / receiving product orders, Acquisition and maintenance of our GUESTs, Meet and greet all GUESTs with a friendly and welcoming smile, Manage the main reception area at HMH headquarters in Boston, maintaining a warm and inviting environment for employees and visitors alike, Liaise with employees who are expecting visitors, Answer telephone calls to the Boston headquarters main line, directing callers courteously and effectively, Administrative and communications support for the HMH executive team and Corporate Affairs department as needed, with tasks that may include but are not limited to scheduling, event logistics, organizational tasks, writing, design and other activities, Friendly disposition with excellent communication skills, Deal with GUEST queries and requests and arrange assistance as necessary, Prepare GUEST folio and check GUEST out upon departure, Operate a switchboard and direct incoming calls, take and relay messages, execute wake-up calls, Will be required to take live booking enquiries and also follow through with the hotels reservation procedure, Complete various aspects of Front Office administration as directed. Job Description - Retail Lead Receptionist - Start Now. When you post a receptionist job listing, you should think about the reception job duties that you need your employee to handle. The senior receptionist is one who represents an organization in a friendly and professional way. Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans. ), (Tell potential candidates about company history, culture, mission and vision. A receptionist is responsible for providing customer service and greeting guests. Our company is hiring for a head receptionist. The average lead receptionist salary is $31,289. He/she will be responsible for supervising the receptionist on a daily basis and ensuring that all functions are carried out in accordance with stipulated protocols and procedures. If you have a good sense of humor, you?ll be great at this position. Top 5 administrative assistant interview questions with detailed tips for both hiring managers and candidates. Former receptionists are always in high demand due to their great customer service skills and ability to connect with customers. Ability to handle office equipment (e.g., the telephone system, Associate or bachelors degree in communications or business, Familiarity with multi-line telephone systems, Prior experience with Microsoft Office and typing, Welcoming visitors and solving their problems, Taking messages and ensuring they are passed to the appropriate staff member in time, Excellent communication and interpersonal skills, Ability to handle office equipment (e.g., the telephone system, printer and fax machine). Zippia analyzed thousands of lead receptionist job descriptions to identify best candidates. A confident person is a good fit for a prospective employer. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Multitasking and stress management skills are essential for this position. We will help you to build Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Manage the calendar. He/she may sometimes undertake a variety of administrative duties to assist in the smooth running of the organization. But these qualifications are desirable in an effective and efficient receptionist. Assists medical records clerks if necessary, Enters appropriate data into computer systems and creates reports as necessary, Performs complex insurance verification and pre-verification of insurance including eligibility checks and complex phone calls to insurance companies, May perform a limited amount of coding and charge entry, including using E-chart, AS400 and other appropriate systems, Performs other clerical duties as necessary including, but not limited to printing forms, photocopying, faxing, answering phones, sorting and delivering mail, and ordering office supplies. She writes about technology and small businesses. The most common race/ethnicity among lead receptionists is White, which makes up 55.7% of all lead receptionists. Receptionists are often seen as short-term jobs, part-time positions, or stepping stones on your overall career path. Lawyers are dependent on legal receptionists and secretaries for their organizational abilities, which makes it difficult to know appointment times, client contact information and court dates. Notify residents of visitors when necessary. We are looking for a receptionist to be responsible for greeting clients and visitors to our office. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills. The highest earners make an annual salary of $38,500. Their duties include maintaining an appointment book, answering phone calls and providing information to callers and performing clerical tasks. A Receptionist, or Administrative Assistant, is an individual who acknowledges customers when they arrive in an establishment and handles paperwork related to their position. The responsibilities section contains an average of 21 bullets points. The receptionist job description clearly summarizes the typical activities of the receptionist service in an organization or office. Receive and direct visitors. Receptionist job descriptions should match a companys specific needs. Also tell them what they should include in the application, like rsum, certificates, references, etc.). Generally, they report directly to an Office Manager. They also keep the reception area tidy and answer and forward phone calls. The top three keywords people who held Lead Receptionist descriptions listed on their resumes are Receptionist (appearing on 21.45%), Customer Service (appearing on 17.73%), and Scheduling (appearing on 15.71%). The courses listed below are affiliate links. Lastly, they should be able to handle any technical challenges that may come up. The way a receptionist interacts with customers reflects on the company as a whole. Working as a Lead Receptionist? In addition, they are familiar with Microsoft Office, so they can handle all the tasks associated with customer service. The most common foreign language among lead receptionists is Spanish at 73.3%. Hotel Receptionist duties and responsibilities Below are the most common qualifications needed for a receptionist: Of course, your business may have its own set of qualifications based on your unique needs. This learning should include information about personnel, organization, and service improvement, Ability to work effectively under continuing pressure and possible interruptions, Ability to understand and keep to instructions, whether oral or written, Any previous training on customer service or people management will be an added advantage, Working in similar occupation to have gained experience on the job, which demonstrates possession of the required abilities and knowledge, Having a chatty and cheery personality. Greet and welcome guests as soon as they arrive at the office, Direct visitors to the appropriate person and office, Answer, screen and forward incoming phone calls, Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. Hotel Management, Business. He/she will report to the administrator or practice manager and will offer general assistance to the practice team, projecting a positive and friendly image of the organization to its visitors and the public at large, whether in person or via phone calls. They train and manage staff, supervise administrative and clerical duties, and address customer complaints and queries. Receptionists are gatekeepers. When it comes to receptionists, it?s important to have strong technology skills as well as good soft skills and emotional intelligence. Customer care is a responsibility of the receptionist and they have to provide it. They answer and transfer phone calls to employees, sort and deliver mail to employees, and greet visitors when they arrive for meetings with management or sales staff. The care center leader is also responsible for creating a fun and comfortable work environment for their team. ZipRecruiter is one of the leading online job search engines, with salariesranging from 24,000 to 32,000. Security Receptionist Job Summary The Security Receptionist provides general information and security surveillance for the Medical Center during visitor hours, including patient look up, security surveillance for assigned areas, and escorting visitors. This role may require working in shifts, so flexibility is a plus. Receptionists are responsible for handling customer interactions and managing customer records. We are on the lookout for a creative Retail Lead Receptionist to join our diverse team at Visionworks in Louisville, KY. Head receptionist While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. Her writing has also appeared in NewsWeek and Huffington Post. An office may have one main receptionist to handle general visitors and separate receptionists for its top executives. The duties and responsibilities of a receptionist will vary depending on the organization. When it comes to working as a receptionist, it?s important to have a good attitude and be friendly to everyone. The care center leader is responsible for coordinating and managing the activities of front office team members. Candidates can prove their skills with Receptionist certificates from some community colleges. A receptionist is primarily responsible for welcoming the visitors and providing them with the support they need. Desired skills for Thank you in advance for taking a look at the list of responsibilities and qualifications. Americas: +1 857 990 9675 Receptionists are aware of almost everything that occurs in the office. head receptionist Post A Job For Free, Promote It For A Fee. Working knowledge of SpaSoft, Microsoft Outlook, Excel and Word. They may also be involved in some other office role such as handling finances, data entry, or accounting. This typically includes answering phones, directing calls, greeting visitors, and preparing rooms for meetings and training. - Select from thousands of pre-written bullet points. - Instantly download in PDF format or share a custom link. Receptionists typically have written and verbal communication skills as well as customer service skills. The job responsibilities section is the most detailed part of the job description. You should also be able to keep up with the latest news and trends in the industry. There are certain skills that many lead receptionists have in order to accomplish their responsibilities. Hire better with the best hiring how-to articles in the industry. Commissions do not affect our editors' opinions or evaluations. To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. A receptionist serves as the interface between a company and its customers as well as the management and employees. Assist with Spa treatments as and when required. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. Working as a receptionist, you may bear the brunt of visitors' and supervisors' frustrations. If you include the most desirable receptionist skills on your resume, you are more likely to be identified by a hiring manager as a promising candidate for the job. Please review the list of responsibilities and qualifications. These cookies do not store any personal information. Here is a receptionist job description example that you can customize to your own requirements. Europe & Rest of World: +44 203 826 8149 Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support.