For policies with a start date from 3 August 2022 - 15 August 2022 or with a renewal effective date from 5 September 2022 - 18 September 2022. Per breakdown it includes: help for common breakdowns, flat batteries, and tyre troubles 20km of metro towing 5 litres of fuel if you're stranded in Victoria with an empty tank. Please refer to the Service limitations section above. Alternative Passenger Transport includes economy class air, rail or coach transportation. RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - August 2018 (PDF, 71 KB) Where the cost of Recovery exceeds the overall maximum annual entitlement, you must pay the excess. Well tow you to the nearest accessible charging station or your preferred destination within your towing benefits - Total Care offers the highest towing range of up to200km in any direction. The rental company chosen will be at the sole discretion of RACQ. NRMA, RACV and RACQ). RACV Motor Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 98 KB) RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 441 KB) A Reasonable Time has been allowed to repair the Eligible Vehicle; or, The Driver has reached or been allowed time to reach the agreed destination once it has been agreed that Vehicle Recovery will be provided; or, The Maximum Entitlements have been reached; or, The Eligible Vehicle is at a place of repair and the Driver has returned Home (Alternative Passenger Transport will be provided to collect the vehicle once it has been repaired); or. Towing Entitlements will apply if you hold Plus Care, Ultra Care or RACQ Ultimate. You will be responsible for the cost of any replacement, ignition barrels, immobilisers, door locks and door keys. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. RACV Total Care. Lockouts and flat tyres/batteries Veteran, Vintage and Classic Vehicle Insurance. Rd"Y]$~ `0 :* Vehicles that are not eligible to be covered by RACQ Roadside Assistance in accordance with the criteria for Ineligible Vehicles in the Service limitations section above. Brisbane QLD. Youll get the same quality service you expect from RACVs experienced mechanics at no extra costs. Car breakdowns are not only inconvenient, but they can also put your life in danger. In addition to those limitations already set out in these terms and conditions, we will not provide Services where: (a) The damage is caused by an Insurable Event; (b) You have suffered broken windscreens or windows; (c) Your vehicle is an Ineligible Vehicle or an Ineligible Caravan or Trailer; (d) Your vehicle is already situated, or receiving services, at any garage, or service station, including that of an RACQ Service Provider, or undergoing mechanical or electrical repairs at yours, or someone elses premises; (e) You require supply of spare parts or tyres; (f) You require maintenance or general mechanical repairs, including temporary repairs to steering, brakes or other safety components. 227678. This includes battery electric (BEV), plug-in hybrid (PHEV), hybrid (HEV) and fuel cell (FCEV) vehicles. Help with common issues like lockouts, flat tyres or flat batteries Australia-wide, 24 hours a day. (a)Alternative passenger transport of economy class air, rail or coach for up to 6 people. RACV TC , has really looked after me on 3 occasions , one time when on my BMW bike in WA and the 2 others in a 4x4 in WA and NT , accomodation and car hire every time , in Darwin it was the busy season they paid a fair bit above the limit for accomodation . Our qualified battery technicians are available seven days a week to get you back on the road as quickly and cost-effectively as possible. 20% off Chargefox fast charging Premium emergency roadside assistance package with more, for families with RACQ will consider an incident to have ended in respect of providing Service and/or Entitlements when the first of the following occurs: The decision as to whether Services can be provided for a particular vehicle will be at RACQs discretion. We can sign you up when you call. With flexible options including annual and monthly payments. RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 272 KB) A Terms and Conditions agreement acts as a legal contract between you (the company) and the user. A location along the most direct route from a Breakdown site to the Attending RACQ Service Providers Premises. Regardless of your level of cover, you are entitled to receive the applicable Entitlements set out in these terms and conditions for Eligible Caravans and Trailers. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. Organisations looking to provide the best training to their people to build a culture of proactive care; Occupational Health & Safety departments looking for better ways to reduce risk and promote a healthier workforce; Managers looking to support staff mental health and create a culture of resilience A TMD helps you understand the types of people (called the class of customers) our insurance policies are designed for, considering their needs, objectives, and financial situations. 3Including drawbar for caravans. Roadside Assistance does not cover you for an Insurable Event and is not a substitute for motor vehicle insurance. The most common issue I see is punctures, I carry a tubeless repair kit and pump, many use a lightweight compressor. Well register the job and send one of our signature yellow patrol vans to help. RACV Extra Care provides peace of mind when you travel in and out of town. If you reside at a location for four weeks or more, this may be classified as your permanent place of residence. The longer you stay with us, the more youll be rewarded. If for any reason an RACQ Service Provider in a Remote Area is unable to respond to your call, you may be required to pay for the Service cost from a third party and claim reimbursements up to the limit of the Entitlement (see Reimbursements). Roadside assistance if you cant ride your bike because of a puncture, mechanical problem or even exhaustion. RACQ will not charge you any merchant fees, credit surcharges or road tolls where it is providing Services in accordance with your Entitlements. Roadside assistance for your bicycle or eBike. Your application should include all relevant details, accompanied by the original receipt covering payment, be signed by you and submitted within 90 days of the call for Services. RACV Boat Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 80 KB) RACV Total Care is our most comprehensive emergency roadside assistance package. A legal document with the terms and conditions of your cover, such as inclusions and exclusions. You can find details in the Terms and Conditions. Your Eligible Vehicle is immobilised due to mechanical or electrical fault, not including an Insurable Event. We use cookies and other technologies to understand and improve your browsing experience. Terms & Conditions Avis Europe All rentals are based on 24 hour periods , a full day is charged for any portion of a day that the vehicle is used. Roadside assistance for every drive and budget: We've helped with over 800,000 jobs in 2021 alone. Caravans and Trailers that are Ineligible Caravans or Trailers in accordance with the criteria in the Service limitations section above. Access to RACVs electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site. Or, if you tow a caravan or trailer more locally but still take trips out of town, we recommend Extra Care. By subscribing, you automatically become an RACV Member. A document sent to you after you purchase your insurance policy. Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). 87 0 obj weather events or flooding); (j) The Eligible Vehicle is parked in a difficult to access area, including but not limited to; parking garage, 4wd track, beach or in an area without Constructed Road/Driveway access. The Point Brisbane Hotel is seeking a dedicated Kitchen Steward to be part of a tightly knit, energetic kitchen brigade on a casual . Target Market Determination for Motor Vehicle Insurance cover (PDF, 45 KB), Target Market Determination for Caravan and Trailer Insurance cover (PDF, 42 KB), Target Market Determination for Veteran, Vintage and Classic Vehicle Insurance cover (PDF, 40 KB), Target Market Determination for Boat Insurance cover (PDF, 41 KB), RACV Complete Care Motor Insurance product brochure (PDF, 204 KB), RACV Motor Insurance product brochure (PDF, 165 KB), RACV Caravan and Trailer product brochure (PDF, 207 KB), RACV Veteran, Vintage and Classic Vehicle Insurance product brochure (PDF, 145 KB), RACV Boat Insurance product brochure (PDF, 146 KB), RACV Financial Services Guide (PDF, 31 KB). %PDF-1.5 % RACV Extra Care if you usually stay local, but take frequent trips out of town If youve made the switch to an electric vehicle (EV), or are thinking about it, all of our roadside assistance packages will keep your battery electric or hybrid vehicle moving so you can drive with confidence and get to where youre going. RACQ may request that the Driver provide evidence of this. ^ RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount. 230039 receives commission for each policy sold or renewed. enable JavaScript in your browser. As a mutual organisation, RACQ re-invests any operating surpluses back into the development of products and services that return the most value and benefit to members. The RACQ Ultimate RV product can be purchased by any permanent resident of Australia, with an Australian residential address and on the condition that the Nominated RV satisfies the conditions and limitations outlined below. RACQ will provide assistance on selected islands only, subject to availability. Comprehensive, Third Party, and Motorcycle Insurance. (d)Exceed one or a combination of the below size limitations: 1Gross Vehicle Mass of a vehicle is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. Any licensed driver using your nominated vehicle can get help. All terms and conditions are subject to change without notice. See criteria for Eligible Vehicles in the Service limitations section above. Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. For copies, visit racv.com.au. Get up to 20km of metro towing and 5 litres of fuel if youre stranded with an empty tank. It depends on where you drive. RACQ Membership is available to individuals and businesses that meet the relevant eligibility criteria. How much you pay depends on what level of cover you choose. Received text at 1217 - Tow truck wait time 140 minutes. The standard level of Roadside Assistance provided to you in the event that your Eligible Vehicle breaks down. What do I do if my car breaks down? I've scoured their terms and conditions to find anything about transporting an unregistered vehicle on a permit. EN. <> This option also includes recovery of Eligible Caravan or Trailer for members with RACQ Ultimate. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. 227678. If you cancel your subscription before the end of the 12-month period, you may be eligible for a pro-rata refund in some cases. More than 1.6 million vehicles rely on RACV Emergency Roadside Assistance Choose from three levels of roadside assistance with monthly or annual payment options. For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). Explains what insurance products are available and who provides them, the financial services we offer, how were paid and how we handle complaints so you can decide whether or not to choose RACV Insurance. Yes, all levels of RACV Emergency Roadside Assistance include towing. expired $12 Refund on Extra Care, $30 Refund on Total Care @ RACV L Snoozin on 28/06/2020 - 20:32 racv.com.au Due to the COVID-19 pandemic and restrictions placed on travel, we understand that our Members have had less opportunity to use the extended benefits available within their Total Care and Extra Care The service allowances and limits set out in this brochure that are applicable to your Roadside Assistance product when you are broken down more than 100km from Home and RACQ estimates repairs will take longer than the specified time. (b) RACQ estimates the repairs will take more than 24 hours for Ultra Care and RACQ Ultimate or 48 hours for Plus Care. There may be some areas where an RACQ Service Provider is not able to offer assistance on a Caravan or Trailer and you may need to pay for the Service cost or claim reimbursement up to the limit of the entitlement (see Reimbursements). For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. It's great for those who mainly drive in metropolitan areas. Taxi services will be subject to the availability of taxis in the relevant area. Following your request to retrieve keys locked in the vehicle, RACQ will not take responsibility for any damage that may occur and will require that a waiver be signed prior to any work commencing. PO Box 4 Any towing above this Entitlement will incur an additional cost. Some people won't leave their driveway without Total Care on car and bike, others (me incl) don't have any breakdown coverage I carry puncture kit and basic tools on the bike but that's it. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. In such cases Service will be extended to towing the vehicle to a place of repair within the distance entitlements. If you travel with a caravan or trailer over long distances including to regional areas, we recommend Total Care. Your reference number is, Premium, Excess and Discounts (PED) Guides, RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 340 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 276 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 441 KB), RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 315 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 307 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 231 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 322 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 473 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 407 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 376 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 565 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 272 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 411 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 788 KB), RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 344 KB), RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 460 KB), RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 491 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 329 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 7,889 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 483 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 100 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 77 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 185 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 80 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 214 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 98 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - July 2020 (PDF, 45 KB), RACV Motor Insurance Aussie Assist Benefits Guide - May 2019 (PDF, 316 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 68 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 65 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 115 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 98 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 1,233 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - May 2019 (PDF, 85 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 62 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 82 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - May 2019 (PDF, 71 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 65 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 60 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 66 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 79 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 883 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - August 2018 (PDF, 71 KB). The kilometre limit is different for each plan: Youll be towed in your chosen direction, up to your plans kilometre limit, or to the nearest attending RACV Service Centre. 20% off Chargefox fast charging 90% of issues are fixed on the spot, so you can get moving again. If your needs arent covered by our affiliates, we may pay to have someone attend your vehicle or tow it somewhere to be repaired make sure youcall usfirst so we can authorise this for you. Professional locksmith services may incur additional fees. Gross Vehicle Mass of a vehicle is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded, Business Roadside or Business Plus Care product. RACV Summer Bike Assist is subject to the general conditions, exclusions, limitations of the RACV Emergency Roadside Assistance terms and conditions, available at https://www.racv.com.au/content/dam/racv/documents/on-the-ro.. To be eligible, you must complete the form at https://events.racv.com.au/summer-bike-assist during the promotion period. Usually, well have someone out to help you within an hour of your call. Still waiting until cheap Tuesday to fill up with fuel? The number of times you can call out RACV for roadside assistance each subscription year. All benefits in the table are subject to limitations and exclusions. You can get emergency roadside assistance 24 hours after you purchase your subscription. Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. Level 2, 550 Princes Highway. V=g:00HM hV+o_jj\ eZ=?3aieyoEh&wQSjvWD\O `R& From that point any repairs are at your discretion and cost. Extra Care has extended towing options that suit those who travel into rural and regional areas. A waiting period of 72 hours applies for all additional Entitlements from the start date of all Plus Care, Ultra Care and RACQ Ultimate products. RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 231 KB) They all use the same roadside assistance number - 13 11 11. Find out more. If your Eligible Vehicles battery is flat we will provide a jump start, or when required, supply a RACQ battery for you to purchase, subject to availability. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. With flexible options including annual and monthly payments. All major Credit Cards, EFTPOS and Cash payments are accepted as well as Fleet Account customers. A member has 21 days from the date of purchasing Roadside Assistance to cancel their policy, and will be entitled to a refund of any subscription fees paid, provided no Service calls have been made or Entitlements have been used. If you're a Victorian resident looking for a comprehensive level of cover that will allow you to pay your premiums on a month-to-month basis without the burden of any additional costs, then RACV Complete Care Car Insurance might be the perfect fit for you. It outlines details of your cover, such as the policy number, when it takes effect, when it expires, limits and the price of your premium. We've helped with over 800,000 jobs in 2021 alone. RACQ will also pay for the return air, coach or rail fare for you, or one nominated driver, to collect the vehicle when it has been repaired. Terms & Conditions T&Cs When booking/purchasing with ClubConnect, you are agreeing to abide by the following terms and conditions: Voucher Validity Vouchers are valid for a period of 12 months from the date of issue, this excludes attractions that have been booked for a specified date or where a 'valid to' date is specified. Please feel the joy of shopping with verified RACV Vouchers. If RACQ are unable to provide you with a top up charge, due to mobile charging equipment being unavailable or for any other reason, we will provide a tow to the nearest Accessible Charging Station or to your home, in accordance with your Entitlements. With respect to a member, an entitlement to receive Roadside Assistance for any Eligible Vehicle that the member is travelling in. A Government-gazetted road or driveway which is accessible under all weather conditions by a two-wheel drive motor vehicle. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today. Quality service at no extra cost If you like Lucy Bel you might find our coupon codes for Intelligent Shop, Acer and 1FITLAB useful. Keep in mind that administrative fees apply for monthly payments (up to 50c a month thats up to $6 over the year). This Camry Hybrid has been well loved and only travelled 118,000 kilometers with full dealership servicing. If you have Roadside Care, youll only be towed to the nearest attending Service Centre. Any repairs provided that incur an additional cost, will be at your expense. **For more details regarding ineligible vehicles, seeterms and conditions. RACQ therefore has a financial responsibility to ensure that Club services are distributed in a manner that benefits all members equally. Please note that a number of vehicles have been specifically designed by the manufacturer not to be broken into. Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners.