Consiglieri Park Estrada Consiglieri Pedroso, Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. Learn more about Resolver Pro and how to claim your business. Simple! Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. | Read 199,981-200,000 Reviews out of 200,383 . If you havent received your policy confirmation via email, please login to My Staysure and request a resend. 3-5 Rushmills Business Park, Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. I hope my friend who recommended me gets her 10 bonus !!! Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. initPublishedFlyoutMenus( Staysure Expat, Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help Warm regards,Ross, Information provided by various external sources. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Sunday: 10am 4pm, Christmas hours: Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. When is a time you've been in a difficult situation and how did you solve it? a:hover, Search job titles. They are passionate about supporting new people into the business and we receive great feedback. Staysure take all feedback relating to our products and services seriously. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. Dear Geoffrey Brooks,Thank you for your 5 star review. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. Have a fantastic holiday. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. One rule for one employee and another for another. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. var ASSETS_BASE = '//cdn2.editmysite.com/'; Also, for some of our insurers we may receive a profit share payment if they Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. As I was desperate I bought it. .wsite-menu-default a {font-size:16px !important;} If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. Anonymous Employee in Northampton, England, I applied online. #wsite-content h2.wsite-product-title {} Thank you. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Greatest accomplishments. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. Also I was told inaccurate information about my first request. No progression here unless your good friends with the senior management. document.documentElement.initCustomerAccountsModels++ Staysure is a trading name of TICORP Limited. Thanks for your feedback. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. All rights reserved. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} Warm regards,Vicki. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. Wishing you all the best for the future. Having problems? If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. I think it may be that I included the symbol. Thank you. The initial purchase was fine. They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. Clear All. Thursday 29 December: 8:30am 8pm Still requesting further information whilst she was on her death bed. a:link, width: 100% !important; Friendly team with lot of knowledge. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. Team leader will tell you they will call customer back 3 working days later. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We encourage our colleagues to speak up and stand by our values of being genuine and caring. I dont know what Id have done without them. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Warm regards,Emma, Very pleasant and helpful staff. Free interview details posted anonymously by Staysure interview candidates. A company who has to bang on about diversity isnt a diverse company. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. Grandchildren did not have to suffer for me. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Absolute despicable bunch of cowboys. The operator was very efficient, helpful and knew his business. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. if(document.createEvent && document.addEventListener) { Staysure. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. Having problems? Saturday: 9am 5:30pm achieve performance targets across their product portfolio. Worst company I have worked for and hope people take this review in and understand you will be another number. Resolver is free. Friday 30 December: 8:30am 8pm, Within the USA and Canada: A nice change from the hassled feeling I often feel when dealing with call centres. You may change your settings at any time or accept the default settings. The team leaders judged me not being in without any understanding. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. Lack of direction from middle management and above. policy. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv A free inside look at company reviews and salaries posted anonymously by employees. #wsite-content h2.wsite-product-title {} Simply go to the My Insurance section and choose which policy youd like to email to yourself. If youd prefer to speak to a member of the team on, please call us on: Warm regards,Ross. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Fantastic service with a lovely consultant. .wslide-caption-text {} left: 0 !important; .wsite-menu a {font-size:14px !important;} office: Av. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Staysure is a good place to work, the training is good. } If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. Worked for this company and had a bereavement. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This took 9 months to claim back!!! } } .galleryCaptionInnerText {} .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} Have a fantastic holiday. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Then there was pressure to involve fiends to purchase Staysure insurance. Filter. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. Even though you can earn a lot with the bonus, the bonus system is unfair. longer working hour, monotony work, short holidays. } else if(document.documentElement.initCustomerAccountsModels === 0){ .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. Average Interview. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. We hope this will continue to inform and provide insight to our employees on the decisions we make. ERGO Seguros de Viaje I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. } We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. Your Staysure Reviews. 11 Staysure reviews. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department .mobile-nav .icon-caret { Anyone can write a Trustpilot review. Happiness score is 39 out of 100 39. So you can be confident that youve got the right cover, thats tailored just for you. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. 2730-055 Barcarena, Customer Services Department My dad died whilst abroad, he was insured with stay sure. We also ensure all reviews are published without moderation. I have not received my email confirmation, I didn't receive my documents in the post. .wsite-phone {} Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary.