I just had to comment on here as a reply to everyone complaining about stubhubs return policy. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. All rights reserved. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. IndustryLegalTop Story I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. Congratulations, Stubhub. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. Received only one of two tickets in one package. This evening I was on Stubhub looking for Lakers tickets for January 2016. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. i am not interested in a credit that expires so therefore am requesting my full refund. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. You can get a refund from StubHub by calling their customer service line. That's not their fault, that's your fault. We also use third-party cookies that help us analyze and understand how you use this website. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. Im sensing a nice class action lawsuit coming your way. Sams Club vs. Costco Which One is Better for You? >> YOU CANT CHANGE THE RULES MIDSTREAM. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! I have explained this to them and basically they don't give a crap. Include the reason for the refund and any supporting documentation. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . I simply do not understand how this can happen. My order for $402.19. It is taking Stubhub about 120 days to process refunds. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. These cookies will be stored in your browser only with your consent. So you don't think it's possible the original buyer got refunded and we just don't know about it? var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? Needless to say, I received a full refund. 01-30-2021 01:41 PM. My credit card can do refunds up to 60 days which of course is passed. The potential loss of revenue facing Live. Don't do it! I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! DO NOT BUY FROM THIS COMPANY! a cash refund, but that cash refunds remained the default. From that StubHub wallet page you can request a refund instead of keeping the credit. These people are entitled to their money back.". On March 7th, StubHub emailed Marrali a copt of its refund policy. 2023 The Hollywood Reporter, LLC. Never use stubhub again. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. View SeatGeek . Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. StubHub is a global marketplace and our policies vary by region, in line with local guidance. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. Needless to say, I initiated a dispute over StubHub's transaction. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. I went to use the credit on my account, and nothing showed up. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. A StubHub employee via phone assisted in returning the ticket to my account. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. We are changing the way you register and sign-in to the StubHub Community. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. He did not do that. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. How is this legal for them to keep MY money? I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. Needless to say, this concert never happened. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. This is pure fraud. NEVER AGAIN will I use STUBHUB. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. Been on the phone for hours wasted my whole day. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. StubHub is offering the retroactive refunds now because the live events industry is opening back up. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. It not I guess it is small claims. View Vivid Seats Refund Policy. I wish I found this website earlier. If any of these tragic events occur, you will be eligible for a refund. You still ended up with my money, and I never received any value for that. Called stubhub, no help! >> PRETTY UNFAIR. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. Dave Clark. I will NEVER use stubhub again! Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. 2023, Hearst Television Inc. on behalf of WCVB-TV. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. The cookie is used to store the user consent for the cookies in the category "Performance". What are you going to do to help your customers? Following backlash from customers, the ticketing company responded in a statement this week. Did StubHub's changed ticket refund policy violate Massachusetts law? WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. I am quite dissappointed. Check the StubHub Help Desk If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. How long until my credit card is credited back? Select Sell tickets from the three dots. My husband and I had tickets for Food city 500 on Sunday April 5,2020. Just bought tickets. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. I hope we can get refunded. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. This cookie is set by GDPR Cookie Consent plugin. This is the worst service I have ever are ticketes but are tickets were NO good. Last time I'll probably use StubHub. What is your rescheduled or postponed event policy? This was an unauthorized, unreasonable charge. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. while we were at work. I selected a particular date for a Broadway show. Current Ticket Policies: Subject to Change*. "I finally got a supervisor on the line and he said 'No. StubHub has already been targeted by a $5 million lawsuit over the change. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. Will never use Stibhub again unless I get a full tefundk. Save my name, email, and website in this browser for the next time I comment. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals.