psychotherapist for the kindness they showed me. Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. It is great to hear that you received excellent care and treatment in Maternity Department. 111 service advised me all the information I had given them about my symptoms etc. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. Bed & Breakfast []. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. All the best and take care. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical We provide healthcare in hospital and the community. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. We use this information to improve our site. West Bromwich, Only a small proportion relates to the emergency department itself. What's the least amount of exercise we can get away with? Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. Care records were not always written and managed in a way that kept patients safe. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. Tickets cost 3 and the journey takes 5 min. Inadequate We are continuing to monitor progress against these. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. Staff involved patients and those close to them in decisions about their care and treatment. We were confident that these could be achieved quickly.Key findings related to the following: Published We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. In AMU, you will also be reviewed by therapy services if necessary. At conservative gathering, Trump is still the favourite. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. [Very happy with 'Staff attitude'] You can search by name or top speciality. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. or call us on 0845 113 0012, Response from Have you experienced something like this, here or elsewhere? It is great to hear that you received excellent care and treatment in the Day Surgery Unit. Russells Hall Hospital 5 years ago. Also thank you to the lovely staff of russells hall A&E. WebFind a Physician or Specialty. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. Share your experiences of UK health and care services, Default "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. This was particularly evident in the category of adult majors. The trust took immediate steps to put this right. We are continuing to monitor progress against these. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - nhs.uk Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. 2023 Russell Medical. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. Keep 999 and A&E free for serious and life-threatening conditions. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. The trust has responded well to the Keogh review in 2013. WebWe offer a 24 hour stroke service at Russells Hall Hospital. Patient Experience Team. Diamond also services this route every 20 minutes. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. About: Staff cared for patients with compassion however, patient dignity was sometimes compromised. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. Patient Experience Team. In 2011/12 33,000 ambulances turned up at our Emergency Department. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. the service is performing well and meeting our expectations. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. Russell Medical has been accredited by The Joint Commission since 1959. Every member of staff I encountered was friendly professional and put me at ease. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. They said the symptoms indicated COVID. You canread more about our cookies before you choose. The numbers of reporting radiographers available could not meet the reporting demands of the service. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. Dudley Russells Hall Hospital We are thrilled to hear that staff were proffesional and efficient. [Very happy with 'Treatment'] One person said, "I have had good treatment, I couldn't ask for better. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. Visit https://www.careopinion.org.uk Suspended ratings are being reviewed by us and will be published soon. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. The trust employs around 4,147 whole time equivalent staff (WTE). 30 July 2013, We found that people received care that met their needs. Mill House Coffee is []. All rights reserved. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. DY1 2HQ, Posted via This review has been completed in response to the trust confirming that they were now compliant with this standard. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. Staff feel able to develop their own ideas and have confidence that the trust will support them. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. (Purple), High 18 April 2018. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. the service isn't performing as well as it should and we have told the service how it must improve. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. This condition related to the provision of specialist medical in reach and support into the emergency department. We rated it them as requires improvement because: Published Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published It is great to hear that you received excellent care and treatment in AMU and Ward A2. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding Our rating of responsive was requires improvement overall. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Following streaming or triage in emergency departments (EDs), Specialists (e.g. Good There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. Tell us what was good and what could be improved, say thanks or call for change We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. Almost 12% of people coming to A&E received no treatment, just advice. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. or call us on 0845 113 0012, Response from The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published We received information from the trust and other bodies monitoring the trust. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. Thank you so much to everyone that day. Care records were still not always written and managed in a way that kept patients safe. there are some services which we cant rate, while some might be under appeal from the provider. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. With his familys legacy gift, this vision will become a reality, said Peace. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. The hospital trust said concerns related to Mitie's offices. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. I was looked after from the time I arrived until the time I left by very compassionate members of the team. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. We saw much support for the trust, both from the public and from the local health economy. Your information helps us decide when, where and what to inspect. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. This is not my first experience of this hospital not checking information relayed to them by 111. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The service made sure staff were competent for their roles. About: As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. The Russell Legacy Project will be located on the hospital campus in Alexander City. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. Our rating of services stayed the same. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. Staff we spoke with did not realise this. nhs.uk Our rating of well led was requires improvement overall. ADVERTISEMENT: Services or products are not endorsed by the Trust. Patient Experience Team. Wed also like to use analytics cookies. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Most staff were complimentary and shared examples of how they were supported by their managers and teams. (01384) 456111, Provided and run by: You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 You can search by name or top speciality. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. Who has Care Opinion told about this story? WebMaps & Directions. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. At least one standard in this area was not being met when we inspected the service and Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. DY8 4HZ, In Thank you again! Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. I'm so glad we've chosen Russells Hall as our hospital to give birth in. Menu Requires improvement This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. The improvements required by the trust were within the grasp of the trust and its leaders. Learn more. I was induced after the consultant identified a large amount of fluid around my baby. Suspended ratings are being reviewed by us and will be published soon. AEC is part of the Same Day Emergency Care (SDEC). The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. I recently came into hospital on the day surgery unit for a SLNB and biopsy. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Some patients with suspected sepsis were not identified or managed appropriately. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default There was insufficient senior medical and specialist oversight and in reach to the department. the service is performing badly and we've taken enforcement action against the provider of the service. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. The hospital states this is the largest donation in Russell Medicals history. Departments did not always have effective systems for identifying risks. This means there is low to moderate transmission of COVID in the community. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. Agency or bank staff predominantly staffed each area we inspected. There's no need for the service to take further action. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. For Covid-19 Test Results or Patient Portal registration please call the number below. Read about our approach to external linking. Staff were unable to describe what fit to sit meant or any criteria for this assessment. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. All the best and take care. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. People told us that they were happy with the care that they had received at the hospital. 28 March 2013. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews 1 April 2021. AEC was well run and escalated patients that they couldnt manage. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. Patient Experience Team. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. We saw and were told that staff were responsive and provided people with appropriate support. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Even the food was great! If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. We are pleased to hear that you were impressed with the care and treatment you received with us. All the best and take care. All the best and take care. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. I was then asked to sit in an isolated area, which was not a problem. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. Russells Hall Hospital In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. Your staff could not have been more professional or efficient. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. The senior led team will review you on a daily basis, including weekends and bank holidays. By choosing well, you will help to reduce the burden on essential emergency services. The ED sees approximately 97,000 patients per annum. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. 4 years ago, I attended this unit after a visit to my gp. Published We are continuing to monitor progress against these. financial benefits and cost savings for hospitals, and often for patients too. We have shared your kind comments with the team who will be pleased to learn of them. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. Patient Experience Team. 2654/1783). Paediatrics and Gynaecology etc. skip navigation If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours.